Wholeheartedlyby AESMatias
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Terms of Service

Last updated: September 16, 2026

These terms apply when you use this website and when you book or buy a package. By paying a deposit you confirm that you have read and accept them, including the deposit and refund policy.

1. Who provides the service

Wholeheartedly is a brand operated by AESMatias, an independent developer based in Chile (“we”, “us”). Contact: plutarco1677@gmail.com.

2. Packages and prices

  • Each package lists its scope, price, timeline and deliverables. Prices are shown in the currency displayed next to them.
  • The listed price is a starting point for the described scope. The final scope, price and schedule are agreed with you on the kickoff call and confirmed in writing before any further work starts.
  • Work beyond the agreed scope is quoted separately and only done with your approval.

3. Booking and the kickoff call

  • If you pick a time, the slot is held for 35 minutes while you pay the deposit. If the deposit is not paid in that time, the booking is released.
  • If you choose to arrange the call later, we contact you by email or WhatsApp after payment to agree on a time.
  • The kickoff call lasts about 30 minutes and is held online.

4. Deposit and refund policy

The deposit confirms your booking and reserves our time for your project. It is credited in full toward the price of the package you booked.

When the deposit is refunded in full

  • You cancel at least 24 hours before the scheduled call.
  • For bookings without a set time, you cancel before a call time has been agreed.
  • We cancel the call, or cannot hold it, and you do not accept the alternative time we offer.
  • You were charged twice or by mistake, or your slot was no longer available.

How refunds work

To cancel or ask for a refund, write to plutarco1677@gmail.com with the email you booked with. Approved refunds go back to the original payment method through Stripe. Your bank may take 5 to 10 business days to show them.

Because the deposit reserves a specific date and our time for you, and to the extent the law allows, the right of withdrawal (derecho de retracto) under article 3 bis of Chilean Law 19.496 does not apply to the deposit once any of the conditions above is met. This does not limit any legal guarantee you are entitled to if we fail to provide the service.

5. Payment of the remaining price

The rest of the price, after the deposit, is paid as agreed on the kickoff call, for example in milestones or on delivery. Deliverables may be withheld until the corresponding payments are made.

6. Your responsibilities

  • Give accurate contact details and project information.
  • Provide the content, access and feedback the project needs in reasonable time. Delays on your side move the timeline accordingly.
  • Make sure you have the rights to any material you give us, such as text, images, logos or data.

7. Ownership of the work

Once the project is paid in full, you own the deliverables made specifically for you. Third-party tools, libraries and services keep their own licences. We may reuse general know-how and non-confidential code patterns, and, unless you ask us not to, mention the project in our portfolio without sharing confidential information.

8. Support after launch

Each package includes the post-launch support period listed in its description, covering fixes to defects in what we delivered. New features or changes are quoted separately.

9. The AI advisor

The AI advisor gives an automated, guiding recommendation. It can make mistakes and it is not a quote or a binding offer. The scope and price that apply are the ones agreed on the kickoff call.

10. Limitation of liability

We provide our services with professional care. To the extent the law allows, we are not liable for indirect losses, such as lost profits or lost data, and our total liability for a project is limited to the amount you paid for it. Nothing in these terms limits rights that consumer protection law gives you and that cannot be waived.

11. Use of this website

Do not misuse the site, including the AI advisor, for example by trying to disrupt it, overload it or access data that is not yours. We may limit or block access in those cases.

12. Changes to these terms

We may update these terms. The version published when you pay the deposit is the one that applies to your booking.

13. Governing law

These terms are governed by the laws of Chile. Before any formal claim, please write to us so we can try to solve the issue together. This does not affect your right to go to the consumer protection authority (SERNAC) or the competent courts.

See also our Privacy Policy.